Q1: Are you Trading company or Manufacturer ? A1: We are an original factory of ENT Otoscope & Ophthalmoscope etc. Medical Devices in Wenzhou city, China, OEM Services for oversea clients for 9 years.
Q2: What about your main market ?
A2: Main in Europe, South America, North America (Canada), Asia.
Q3: Do you have a Quality Accreditation ?
A3: Yes, we have established the Quality Management System according to ISO 13485, under MDD 93/42/EEC (COUNCIL DIRECTIVE 93/42/EEC of 14 June 1993 concerning medical devices). Our ISO 13485 certificate was issued by TÜV Rheinland.
Q4: How long is your delivery time? A4: 5-10 days generally.
Q5: Do you provide samples ? A5: Yes, we offer samples and not free.
Q6: What is your terms of payment ?
A6: 100%T/T before shipment, or 30% T/T in advance, balance against the B/L Copy. If you have another question, plz feel free to contact us.
Q7: What about the Warranty ?
A7: Usually, ONE year warranty. Also grant a warranty depends on the consumer protection laws in distributors’ countries and regions if possible.
Q8: What about the after-sales service ?
A8: We have the Post-marketing Surveillance Procedure, if any feedback, always be processed within 24 hrs and get back to you soon.